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+ Do you have a physical store?
No, we are currently only online.
+ Does The Fashion Lott do custom designs ?
No we do not do custom designs.
+ Does The Fashion Lott do alterations ?
Yes, we do alterations on all our garments , for example if you want a differrent length, sleeve or neckline etc, email email@example.com to enquire further.
+ How long does shipping take?
Shipping takes between 6 to 8 business days from purchase date to receive unless stated otherwise in their description.
+ How can I track my order?
You will receive a shipping notification email that will notify you of the courier we've used to ship your order, you will also receive an automated sms updating you on the produtcion of your order.
+ Returns Policy
Purchase information with The Fashion Lott
Depending on availability, purchases may be made directly through this website via our e-commerce portal.
Online purchases on the Fashion Lott website may be purchased from within South Africa only. By placing an order with us you agree to pay for and receive the goods outlined in the sale.
The Fashion Lott products available for purchase online are women’s wearable clothing. All items on the website are made to order. It's curated especially for you.
We will however inform you if we are unable to fill your order.
We also reserve the right to alter the terms or duration of any special offers or sale promotion.
Pricing and Payment Options
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
All prices for website customers include VAT at the applicable current rates, but exclude delivery charges unless expressly stated otherwise.
The Fashion Lott accepts the following forms of payment for online purchases:
If you receive a confirmation of order email after completing your transaction, your transaction has been successful.
Delivery charges are specified when you place an order and are non-refundable.
Purchases are delivered by various carriers according to the delivery destination. Orders are processed and delivered within 6 to 8 business days. The Fashion Lott cannot be responsible for unanticipated transport delays.
Once your order is placed, you will receive a confirmation of your order via email. You will then receive an automated sms to keep you updated regarding your order. The courier delivering your order will also contact you with a tracking and delivery updates and how to reschedule your delivery if you need to do so.
If however there is a delay in receiving your order, please contact us and we will follow up with the shipping company.
Cancelling an Order
It may be possible to cancel your order before it is goes into production, however once the order is in production we cannot cancel the order. If however your order has already been shipped, you will need to return the order to us. In this case, please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, or if it is faulty or incorrect in size / colour, simply return the item(s) to us in their original condition* within 14 days of receipt. Please email us at firstname.lastname@example.org for any returns or exchanges; we will then forward you the necessary forms to complete. Your returned package must contain this printout and detail, in order for us to accept the return. Once the return or exchange is approved we will issue a credit note on receipt.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
To receive a return or exchange form, please email us at email@example.com, we will then email you the address to return your parcel.
*Note: when trying on items of clothing, please ensure that you are not wearing makeup or perfume/deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Thank you for shopping at The Fashion Lott!
+ Can I collect my order ?
Yes you may collect your order, we are based in Cape Town and we have a collection location in Steenberg, Southern Suburbs, Cape Town.
+ How do I proceed for any questions, compliments or complaints about my order?
We prefer to take all questions, compliments, or complaints via email. It will allow you to give full detail about your concerns, and allow us to have something to reference when addressing your concerns.
Email us at : firstname.lastname@example.org
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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